Frequently Asked Questions

General FAQs

Where is the Palace Theatre located?

The Palace Theatre is located at 80 Hanover Street, in the heart of historic downtown Manchester, NH

How many people can the Palace Theatre seat?

The Palace Theatre can seat 834 people, including seven wheelchair accessible spaces. Click here to view our seating chart.

How can I purchase tickets to an event?

Tickets to any event may be purchased online, by calling our box office at 603-668-5588 or coming by the box office on 72 Hanover Street in person. Box office hours are Monday through Friday, 9:00AM till 5:00PM.
Visa, Mastercard, American Express and Discover cards are accepted.
*Please be aware there is a $4 per ticket fee for online and telephone purchases.

How can I get my tickets?

You can choose one of 3 options:
SHIP – There is an additional $3 charge for shipping.
E-MAIL – You can print at home, or bring your phone to be scanned at the door.
PICK UP AT WILL CALL – You can pick up your ticket(s) at the Box Office any time Monday-Friday 9:00AM – 5:00PM. The Box Office is also open 2 hours before all events.

Do I need to buy a ticket for an infant?

Yes, State Fire Code requires all people, including infants, attending an event to purchase a ticket and be assigned a seat. This allows us to keep track of exactly how many people are inside the theatre in case of an emergency.

Are cameras for video recorders allowed inside the Palace Theatre??

No recording devices of any kind are allowed during a performance.

Can tickets be exchanged? Can you issue a refund?

We do not offer refunds or exchanges on any ticket purchases. However, exchange privileges are a perk of Membership.

Are there group rates for tickets?

Yes, there are group rates for most events. 
To reserve your tickets, please contact our Group Sales Department at 603-668-5588 (ext. 127)

Are there rush tickets available?

Each of production in the St. Mary’s Bank Performing Arts Series has rush tickets available to students one hour prior to each performance. Students must present a valid student ID upon purchase.

What is dynamic pricing?

Ticket prices are subject to change due to availability and supply and demand.

Are food and beverages available at the Palace Theatre?

Food and outside beverages are not permitted in the theatre. For the comfort of our patrons, the Palace Theatre offers a wide array of beverages before the show and during intermission in our spill-resistant souvenir cup. All bars accept cash or credit cards.

Ticket FAQs

Do babies need tickets?

All patrons, including babes in arms, must have a ticket to enter the theatre.

Are shows appropriate for all ages?

Please note that not all programming is appropriate for all ages (see specific show information).

How can I find out if I should bring my child?

If you are considering bringing a child to the theater, feel free to contact the Box Office with any questions regarding the content of the show. Although opinions on appropriate viewing may differ, we will do our best to answer your questions regarding language, violence, and adult situations.

How we handle disruptive audience members.

  • The House Manager reserves the right to ask any disruptive audience member to leave without a refund.

How do I purchase tickets?

Tickets for a Palace Theatre, Rex Theatre or Spotlight Room event may be purchased only through the official Palace Theatre website, in-person at or by phone through the Palace Theatres box office. Purchase of a ticket from or sales by a third party is not authorized. The Palace Theatres reserve the right to refuse entry to fraudulent or suspect ticket holders.

What is the cell phone policy?

As a courtesy to our actors and other audience members, please turn off your watch alarms, cellular phones, and pagers (or set them to a silent mode) before entering the theatre. Please do not text during the performance.

Can I take photos and videos?

Cameras, camera phones, and video/audio recording devices of any kind are strictly prohibited in the theatre.

Can I have food in the theatre?

No food is allowed in the theatre. Bottle water or drinks in our special souvenir cups (obtained from our concessions) are allowed inside the theatre.

Do you have assisted listening devices?

Assisted Listening Devices are available from the House Manager at no charge.

Is the Palace Theatre wheelchair accessible?

Please contact the Box Office for wheelchair-accessible seats. There are wheelchair-accessible restrooms located in the lobby.

Technical FAQs

Where can I find an all-in-one informational document regarding technical specifications?

You can download our Technical Specifications info sheet by clicking the link below:

Palace Theatre Technical Specifications

Where can I find information on the fly system?

You can download our fly system infosheet by clicking the link below:

Fly Information and Specifications

What is the pit cover? When is it in? How will it affect my rental?

The pit cover is a unit of portable staging that “fills in” our orchestra pit to add 4 to 8 feet to the stage. It is usually in accordance to the Palace Professional Theatre’s schedule and needs.
When the pit cover is completely in, there is no access to the orchestra pit.
When the pit cover is partially in, it can accommodate a small band.

Does the Palace have orchestra chairs on site?

The Palace has a few orchestra chairs for use on-site, however, if a large number of chairs is required for an event, it is best to inform the theatre two weeks in advance.

Does the Palace rent scenic elements?

The Palace does rent some scenic elements for both out of and in-house shows, as well as other events.

How many microphones does the Palace have available for use during events?

The Palace has a limited number of wireless lavalieres, wireless handhelds and hard wired microphones.

Does the Palace own Marley or any other floor covering?

The Palace does not own any floor covering.

Does the Palace own an LCD projector?

Yes, the Palace does own a LCD projector, which is available for use by renters pending approval.

What are the dimensions of the stage?

39′ 6″ Width of proscenium opening

25′ 6″ Height of proscenium opening. Typical Main Curtain Trim ~20’

3′ 8″ Edge of stage (at pit) to plaster line

29′ 9″ Plaster line to back wall

33′ 5″ Edge of stage (at pit) to back wall

35′ 8″ Center line to lock rail at stage left (15′ wing)

31′ 2″ Center line to stage right wall (10′ wing)

66′ 10″ Total width of stage, lock rail to wall

55′ 0″ Deck to grid