Palace Theatres Privacy Policy

Privacy Policy

The Palace Theatres and its related entities, Palace Theatre, Rex Theatre and Spotlight Room, are committed to protecting the privacy of its website visitors, customers, members, donors and friends. The organization does not collect personally identifiable information unless it is knowingly provided by the user or customer.

This policy details how we collect, use, and protect the personal information that customers, donors and members provide to the Palace Theatres in connection with its websites and marketing activities. It applies only to transactions made, and information gathered, on the Palace Theatres’ websites and does not apply to any other website. In addition, this Privacy Policy describes your rights and choices with respect to the personal information we collect.


Information Collection

Personally Identifiable Information

The Palace Theatres may, at times, require you to provide certain personally identifiable information, including:

· Personal contact information, such as first and last name, email address, mailing/billing address, and phone number.

· Profile information, such as a username and password that you set to establish an online account.

· Registration information, such as information that may be related to a service or an event for which you are registering.

· Feedback or correspondence, such as information you provide when you contact the organization with questions or feedback.

· Financial information, such as information about payments for products and services you secured from the Palace Theatres.

· Marketing information, such as preferences for receiving communications about the organization’s activities, events, and publications, and details about how you engage with these communications.

· Other information the organization may collect, which is not specifically listed here, but will be used in accordance with this Privacy Policy or as otherwise disclosed at the time of collection.


Automated Information Collection

The Palace Theatres automatically collects non-identifying usage data when you use its website. This data may include information such as your computer’s Internet Protocol (“IP”) address, browser version, what web pages you visit, the time and date of your visit, the time spent on those pages and other statistics.



Cookies are small files that are commonly used as anonymous unique identifiers that are sent to your browser when you visit a website. The Palace Theatres uses cookies to collect information to improve its services. Your browser settings provide the ability to refuse these cookies or to be notified when a cookie is being sent to your device. Refusing our cookies may affect access to some portions of our website.


Information Uses

The Palace Theatres will only use your personal information for the following purposes and as otherwise described in this Privacy Policy or at the time of collection:

· to provide, operate, and improve its site and services

· to provide information about its products and services

· to establish and maintain your use profile

· to communicate with you about services, including sending announcements, updates, and support and administrative messages

· to respond to your requests, questions, and feedback


Information Sharing

The Palace Theatres will never sell, share or rent personal information except for the following purposes:


Service Providers

The organization may share your personal information with companies and individuals that provide services on our behalf or help use operate our services. These providers may use your personal information only as directed or authorized by the Palace Theatres and in a manner consistent with the Privacy Policy and are prohibited from using or disclosing your personal information for any other purpose.



The organization may sometimes share your personal information with “renters” or those event partners that use its facilities and sell tickets through the Palace Theatre Box Office.


Legal Purposes

The Palace Theatres may share your personal information to enforce its rights; protect its property; or protect the rights, property or safety of others as needed in support of external audition, compliance, and corporate governance functions. The organization will disclose personal information as is deemed necessary to respond to a subpoena; regulation; binding order or a data protection agency; legal process; governmental request or other legal or regulatory process. The Palace Theatres may also share personal information as required to pursue available remedies or limit damages the organization may sustain.


Information Options

Correcting or Updating Personal Information

You may review and update certain personal information in your account profile at any time by logging into your account at or by contacting the Palace Theatres at 603.668.5588 or [email protected].


Text Message Communications

The Palace Theatres uses text messaging to communicate with you regarding new show announcements, discounts, show reminders, and promotions. Normal messaging rates apply and the frequency of messages may vary. Mobile Carriers are not liable for delayed or undelivered messages.

You may opt-out of text messaging at any time by replying to any message with “STOP” or by contacting the Palace Theatres at [email protected]. This will end the communications from that specific phone number.


Email Communications

The Palace Theatres regularly sends marketing emails to communicate about products and services. You can manage what you receive by updating your preferences at the bottom of any marketing email. You can also opt-out of receiving marketing emails by clicking on “Unsubscribe” or by contacting at [email protected]. You may continue to receive service-related and other non-marketing emails as necessary.


Security Practices

The security of your personal information is of utmost important to the Palace Theatres. The organization makes every reasonable effort to ensure the security of information that is provided and employs a number of organizational, technical and physical safeguards designed to protect what is collected.



The Palace Theatres will never knowingly collect or use personal data from children under the age of 13 without parental consent. Links to Other Sites

As a resource to its visitors, the Palace Theatres may provide links to other websites or other online services operated by third parties. The content may be included on web pages that are not associated with the Palace Theatres and this privacy policy will not apply.


Changes to This Privacy Policy

The Palace Theatres reserves the right to modify this Privacy Policy at any time. You’re encouraged to visit this page periodically to better understand current policies.


Acceptance of These Terms

By visiting the Palace Theatres’ website, you consent to the terms of this Privacy Policy. You agree that the Palace Theatres may retain and use your personal information as described in this policy unless you opt out of our communications.


Contact Us

If you have any questions or suggestions about this Privacy Policy, do not hesitate to contact us.

Palace Theatres 80 Hanover Street Manchester, NH 03101 603.668.5588 [email protected]


Last updated: July 2024